Last updated October 2024
We take your privacy seriously. We do not rent, sell, loan or otherwise your personal data.
This is the privacy notice of Vivid Collective Limited In this document, “we”, “our”, or “us” refer to Vivid Collective Limited, trading as Vivid Event Production.
This includes primary identification and contact information, such as your name and contact details and also consists of all information given to us in the course of your business and ours, such as information you provide us in your capacity as our client or potential client. We undertake to preserve the confidentiality of the information and the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.
We keep the information, which forms part of our business record for a minimum of seven years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities (Inland Revenue, for example) may demand to know it.
When we obtain information from you specifically to enable you to rent, hire, buy or enquire about a service or product offered on our web site by some other person, we assume that in giving us your information, you are also permitting us to pass it to the relevant person.
This information is recognized by our servers, and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:
Information you send to us by posting to a forum or blog or in your advertisement is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.
We may use software embedded in our website (Like JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not presently associate such information with an identifiable person.
This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of Stripe or PayPal. That page may be dressed in our “livery”, but we do not control it. Our staff and contractors never have access to it or your credit card data.
Many companies offer certification and an icon or other small graphics to prove to site visitors that the site is safe. Some certify to a high level of safety. Others are more concerned to take our money than to provide a valuable service. We do not handle information about your credit card so do not subscribe to any such service.
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our site to your browser. They may also use other technology such as cookies or JavaScript to personalize the content of and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data indirectly made up from your personal information, from software services like Google Analytics and others. No such information is identifiable to you.
If you provide information to us intending to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to all the World, neither you nor we have no control whatever as to how it is used.
Cookies are small text files placed on your computer’s hard drive through your web browser when you visit any website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server.
Cookies enable our web server to identify you to us and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period has passed.
Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website.
Here are the ways we use cookies:
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
If you send us information in connection with a job application, we may keep it for up to 12 months, in case we decide to contact you at a later date.
If we employ you, or you become a casual contractor, we collect information about you and your work from time to time throughout your employment.
This information will be used solely for purposes directly relevant to your employment. After your employment has ended, we will keep your file for seven years before destroying or deleting it.
With your permission, we pass your email address and name to selected associates whom we consider may provide services or products you would find useful. You may opt-out of this service at any time by instructing us via email.
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.
This confidentiality policy has been compiled to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we would like to hear from you, but ultimately it is your choice as to whether you wish to use our website, services, events and hire offerings.
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will equally take reasonable steps to verify your identity before granting access or making corrections to your information.
If you wish us to remove personally identifiable information from our website, you may contact through the contact us page. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
Our websites are hosted in Australia. We also use outsourced services in countries outside New Zealand from time to time in other aspects of our business. Accordingly, data obtained within New Zealand may be “processed” outside New Zealand and data obtained in any other country may be processed within or outside that country.
If you have any question regarding the privacy policy, please contact us through the contact page.
